COVID-19 Update: 2nd June

Here is the latest COVID-19 update from Cardiff Council, covering:a new click and collect library service is being introduced in Cardiff next week;digital support being offered through the council's AdviceLine; our Independent Living Services help Zoom in on social isolation with online chats; and a reminder that, apart from garden waste, kerbside waste and recycling collections returned to normal this week.


Click and Collect library services

A new click and collect library service is being introduced in Cardiff next week.

From Monday, June 8, library users will be able to order a selection of books to collect from one of the four core hubs that have remained open throughout the lockdown period, as the Council embarks on a phased reopening of services from the city's hubs.

Phase 1 of the recovery will allow customers to pre-order titles either via Cardiff Libraries online catalogue or by calling a new library phone line where they will be offered a selection of five books based on their interests and preferred genres.

Staff on the library line will then arrange an allocated time slot when the books can be collected, from one of the four hubs - Central Library Hub, Ely & Caerau Hub, St Mellons Hub and The Powerhouse, Llandedeyrn. Loans will be for the usual three week period and will need to be returned to the same hub as they were collected from, by appointment.

The new library phone line is 029 2087 1071. Customers should select option 2. The library catalogue is available here  where residents can also become new members of the library service or reset their PIN.

Books ordered can be delivered to people's homes in Cardiff if they are unable to visit hubs as they are shielding or self isolating.Staff will call or email customers to advise on delivery slots available.

Cabinet Member for Housing and Communities, Cllr Lynda Thorne, said: "We're very pleased to be able to offer this new click and collect library service to customers. We know that people have missed using our hubs and libraries over the last few months so this is a positive step forward as we work on the phased recovery and reopening of our facilities.

"It's important to remember that the four hubs where this new service will be delivered from are not open as normal and the library service is not fully operational again yet. Customers will need to collect and return books at a set time to ensure we can maintain social distancing and help keep our staff and customers safe.  

"I'm also pleased that we are able to cater for our older and vulnerable customers by providing a home delivery service, which will enable those shielding or self-isolating to stay at home. We are also pilotingloaning pre-loaded eReaders for housebound customers, which could be extended wider if successful."

You can read the full story here:


AdviceLine takes calls for Digital Support Cardiff

Earlier this year Adult Learning Cardiff launched Digital Support Cardiff to offer services such as digital social clubs, digital surgeries, and basic digital skills sessions in many locations across the city.

Since the Covid-19 pandemic began they have been supporting individuals to develop their digital literacy skills, offer guidance and step-by-step help for those getting to grips with their devices. They've also been supporting the third sector and voluntary sectors such as Cardiff People First and the 50+ network with digital solutions, support and training. Digital Support Cardiff are transitioning the move to services being offered online. The team will be working alongside the Essential Skills team who will be able to support staff with basic digital skills.

The Council's AdviceLine is now taking queries for Digital Support Services. This approach means that even more community members and staff can be supported by telephone rather than relying on digital means to contact them. 

The Digital Support Cardiff service is open to all residents of Cardiff and staff members in Cardiff Council who need help with basic digital skills.

Contact Digital Support Cardiff if you would like some help:

Call the AdviceLine and ask for Digital Support on 029 2087 1071.


Fill in a query request form at


Facebook: @digisupportcardiff

Twitter: @digisupcardiff

Instagram: @digisupportcardiff


Independent Living Services help Zoom in on social isolation with online chats

Virtual meetings, supported by the Council's Independent Living Services, are helping a group of elderly people stay in touch during lockdown.

Weekly chats via the online platform Zoom are ensuring that members of the Memory Lane Social Club, who used to meet every Tuesday at Cathays Community Centre before the COVID-19 crisis, get to see friendly, familiar faces and get invaluable social interaction at this difficult time.

The weekly meets pre-Coronavirus were supported by staff from Independent Living Services and held for people with dementia and their carers to take part in different activities such as bowls, singing, dancing and reminiscing over a cup of tea. Community engagement officers from ILS' Day Opportunities team regularly signposted people to the get together.

Now the get together has moved online to Zoom meetings organised by Phill Racz, who runs the group, where members take part in in quizzes, listen to music and have a chat.

Jo Davies, Community Coordinator for Independent Living Services, said: "I join Phill in the meeting to support the group. The members who took part said it was great to see people's faces."

The Memory Lane Social Club takes place everyTuesday at 2pm. For more information contact


General Waste, Recycling and Food Waste collections back to normal

On Monday 1stJune, weekly kerbside collections for recyclables and food waste returned to normal service and residents are reminded to put the correct items in the containers provided, so the council can recycle and compost as much waste as possible.

This means that residents are being asked to begin using their brown kerbside food caddies again from Monday, and to make sure all their recyclables go into their green bags for collection.

Cardiff's recycling sorting facility, which is where the city's green bags are sorted and processed for recycling, is being re-opened which means that recyclable waste will no longer be sent to an energy recovery facility.

This measure was only put in place to protect our staff and the public during the council's response to the COVID-19 pandemic.

Waste collected in the black bin or red striped bags will now go back to being collected once every fortnight and residents are reminded that any side waste will not be collected.

A list of questions and answers have been provided on the changes to kerbside collections which can be read here: