Question 1) What is changing from June 1^st?

The majority of household kerbside recycling collections will return to normal from June 1^stwith the exception of green garden waste, bulky collections and the glass trial which will remain suspended until further notice.

This will mean that green bags and food waste will be collected for recycling from each property every week.

General waste which goes into black wheelie-bins or red-striped bags, and hygiene waste will now go back to being collected every fortnight.

Question 2) Why is green garden waste, bulky collections and the glass trial still suspended?

All of our waste management operations are under continual review and the service is dependent on the amount of staff we have available throughout the COVID-19 outbreak. At this moment we are unable to operate these services. As soon as we can we will let residents know through our social media channels and through our website.

However, we are working on a plan which will soon allow residents to bring their green garden waste and small electrical items to the household waste recycling centres. We are creating online booking system for the HWRCs which will help ensure social distancing guidelines can be followed at the sites.

Green garden waste must not be put in the black wheelie bins or red striped bags. This will lead to your waste not being collected from the kerbside.

Question 3) Will the material in my recycling bags be recycled?

Yes, your recycling bags will be collected by a separate refuse collection vehicle and will be processed for recycling. We only sent the green bags to an energy recovery facility temporarily, as part of the Council's response to The COVID-19 pandemic.

Question 4) So what has changed? The Pandemic hasn't ended

The Council has now adapted our operations to ensure that social distancing can be achieved in our recycling processing plant.

Risk assessments have been carried out and measures have been put in place to ensure that our staff can work safely, so the operations can now re-start.

For all staff that cannot stay two metres apart, PPE is provided and all our frontline staff and family members have access to COVID-19 testing.

We have also recruited additional staff, including HGV drivers, so we can now operate more of our vehicles, but due to the requirements around self-isolation, we still have less staff working than we usually do due to impacts from the pandemic.

Question 5) What can we do to help keep staff safe?

Residents are asked to disinfect your wheeled bins/kerbside caddy handles before, and after collection.

If you have symptoms, or you have confirmed COVID-19, please put your tissues in a separate bag and leave it for 72 hours. After 72 hours, it can be put into the black bin or red striped bags. Please do not put tissues in your green recycling bags or they will not be collected.

Question 6) Will you collect extra black bags, now you have moved back to a fortnightly collection?

No, side waste will not be collected. Residents need to continue to recycle as much of their waste as possible and there should be sufficient space in the black bins and red striped bags.

Question 7) With everyone staying at home, we are producing more waste. What are we meant to do with the additional waste?

Please use the kerbside service and recycle as much waste as possible. Bulky items and DIY waste will not be collected from the kerbside, so we ask all residents to store these items within the confines of their property. A skip service is available and further information is available here:www.cardiffcommercialwaste.co.uk

Question 8) Before COVID-19, the council introduced the pink sticker campaign. Does that scheme still apply?

Yes it does. Green recycling bags should be used for the following items only:

-         Cardboard

-         Paper

-         Plastic tubs and pots e.g. yoghurt pots, fruit punnets, margarine pots

-         Plastic bottles e.g. milk bottles, cleaning bottles (product removed)

-         Tins and cans

-         Glass bottles and jars

-         Foil (clean and scrunched in a ball)

If you have incorrect items in your green recycling bags, they will be left and a pink sticker placed on them. A series of educational steps may follow.

Persistent incorrect use of green recycling bags may result in a £100 Fixed Penalty Notice being issued. More information on the Pink Sticker Campaign can be read  here 

Question 9) How do I find out my correct collection week, for black bins/red striped bags?

The first four collections for the black bin or red striped bag collection dates are shown below for each area.You can also view these dates at   www.cardiff.gov.uk/collections.

If you use our website or app to check your collection dates, please be aware that June collections will be changing on 31st May. 

Please bear with us while we get our online calendars in line with the collection schedule. 

If your collection day isMONDAY:
 

If your collection day isTUESDAY:

If your collection day isWEDNESDAY:

If your collection day is aTHURSDAY:

If your collection day is aFRIDAY:

Question 10) I've run out of red striped bags

The Council will deliver the 6 monthly allowance of red stripped bags before June 1^st.

If you have not received your bags by this date, please contact us on our social media channels, by using web chat or our online contact us forms, or by calling C2C on (029) 2087 2087

Question 11) Can I be given a Fixed Penalty Notice or be prosecuted for fly-tipping?

Yes. Our zero tolerance approach to fly-tipping remains throughout the COVID-19 response.

You can receive a £400 Fixed Penalty Notice if you are caught fly-tipping, or a £300 Fixed Penalty Notice if someone else fly-tips your waste.

Be aware of the waste cowboys. If someone offers to take your waste, or you pay someone to take waste, check they are a registered waste carrier. Visit  www.flytippingactionwales.org  to find out how to do this.

Where do I get recycling bags and food waste bags/kerbside or kitchen caddies from?

Please enter your house number and postcode by clicking on the following link:  https://www.cardiff.gov.uk/ENG/resident/Rubbish-and-recycling/Food-and-recycling-bags/Pages/default.aspx   or via the Cardiff Gov app which you can download for free on the Apple App store or from Google Play.

Local councillors may also have a supply. Again, please make sure you maintain social distancing from others when collecting bags.

You are able to purchase food waste caddy liners from shops.

However,they must contain the below logo and EN standard 13432

Kitchen and kerbside food caddies can be ordered for delivery via the Cardiff Gov app, online at  www.cardiff.gov.uk/recycling  or by contacting C2C (029) 2087 2087.