We can help – Council Adviceline and Food team



The Council's Adviceline has taken more than 4,600 calls from residents across Cardiff looking for help and support during the COVID-19 crisis while the Food team has delivered 1,900 food parcels.


The Adviceline is open six days a week to help people with a range of issues including accessing food andessential items, claiming benefits and income, Into Work advice, Universal Credit advice and help with debts.


Since the start of the national lockdown announced on March 23, the team have answered 4,609 calls and are playing a crucial role in the city's response to ensuring vulnerable people in need are provided for during this difficult time.


The help available is as follows:


If you are self-isolating and have no money or anyone to help you:

Our Adviceline can help get food and other essential items delivered to you. Call 029 2087 1071 or

Lines are open Monday- Wednesday & Friday from 9am to 6pm

Thursday 10am - 7pm

Saturday 9am - 5.30pm


If you are self-isolating and need help with shopping / food delivery look at organisations / businesses in your local area to help you on the Together for Cardiff pages. Call the Adviceline on 029 2087 1071 if you don't have access to the internet or can't find any help near you



If you have no money for food and essentials but are not self-isolating

Call our Advice Line on 029 2087 1071 or pop along to one of our four Hubs below for a voucher and parcel. You will need to explain why you need a voucher

  • Central Library Hub
  • St Mellons Hub
  • Ely and Caerau Hub
  • Powerhouse, Llanedeyrn


Once you have the parcel, you will be contacted for a full benefit and income check.


In addition to this help, Cardiff Foodbank distribution centres are still open.

Details of voucher providers are available here: centres are here:

You will need to get a voucher to access food from the distribution centre


If you have a received a letter from The Chief Medical officer stating you should be "Shielding"

You will receive a telephone call from the Adviceline to see if you need any help. If you have not yet received a call and need help getting essentials because you have no-one to help you, please call 029 2023 4234. 


The Food Team

More than 1,900 emergency food and essentials parcels have already been delivered to residents in need across the city, while another 279 parcels have been collected from hubs. Our Food Team is operated by council staff together with a large number of volunteers who have given up their time to ensure that residents of Cardiff have the food and essential items they need. 


Cabinet Member for Housing and Communities, Cllr Lynda Thorne, said: "Our Adviceline is proving to be a real lifeline for people having difficulties during the emergency. This is a very worrying time for us all but help is available.


"Staff and volunteers on our Food Team are working tirelessly to pick, pack and deliver emergency parcels and we have helped hundreds of people already. The appreciation and positive feedback we're getting is wonderful - all credit to the teams who are doing their utmost to ensure people in need have what they need.


"We continue to be grateful to Cardiff Foodbank for their ongoing support to people across the city and the contributions they are making to our operations too. Thanks also to the various businesses and individuals who have donated either food or money.  We're all working together for Cardiff, to help our communities get through this crisis."


If you would like to donate to the Cardiff Food Appeal, please

100% of the money donated will be spent on food and essentials for people in need.


If you would like to support the work to help people in need across the city by volunteering, please  and click on the Together for Cardiff pages for more information and to register.