Ticketline UK statement

Following the news that Ticketline UK has gone into administration, we would like to reassure customers who have bought Santa's Grotto tickets for Cardiff Castle and the Cardiff Children's Literature Festival launch with Sir Chris Hoy on December 12th, v
Customers who bought Santa's Grotto tickets are being asked to print out their tickets, or email confirmation of the booking, and bring them along for checking on the day of their visit. For further information please visit

For anyone who has purchased tickets for the Cardiff Children's Literature Festival Launch event at City Hall, please can we request that you email your ticket confirmation to This is to help us understand how many tickets have been sold for this event. Your purchase will be honoured and you will need to bring a print out of your ticket or email confirmation on the day of the event.

Santa's Grotto tickets are sold out. Anyone looking to purchase a ticket for the Children's Literature Launch can do so at 0333 666 3366