COVID-19 Update: 23rd June

Here is the latest COVID-19 update from Cardiff Council, covering: keeping the city centre safe and accessible for all; the garden waste collection areas this coming Saturday; Cardiff Market scheduled to re-open on June 29th; and the work of our Telecare team in lockdown.


Keeping the city centre safe and accessible for all

To ensure the city centre is a safe and accessible place for all, a range of additional measures have been put in place to assist those with disabilities or mobility problems in the city centre.

A Motorised buggy pick up service is available on request, by asking a member of staff at any of the welcome points. The buggy can also be booked in advance from a designated parking bay by calling 029 2087 3888.

Disabled parking in the city centre is available as normal on both Churchill Way and Wharton Street. As Station Terrace is closed, those wanting to access Churchill Way will have to travel via Bute Street onto Adam Street.

Car parks on the restricted roads are open for the public to use. These roads are only closed as a through route and signs will be put up on these roads to make this clear.

The only full road closures that are in place are on Castle Street and Mill Lane.

Arrangements have been made with retailers in the city centre to ensure that deliveries can take place during the working day. Loading areas have been put in place on either side of the Castle Street closure and we are continuing to work with retailers as the new system beds in.

For further information on the new arrangements in the city centre, please see the Q & A sheet here:

For more information about city centre road closures and restrictions, please visit:


Garden waste collection areas this coming Saturday

The areas of Cardiff that have their waste collected on aThursdaywill have a garden waste collection this coming Saturday, 27thJune.

The one-off garden waste collections continue into June and the first week of July, so that residents are able to dispose of their grass cuttings, small twigs and branches, leaves, and plant and flower cuttings.

These are the only waste types which should be put in your green wheelie bin or reusable bags.

Residents are being reminded that they should only put out garden waste for collection in their green wheelie bin or their reusable garden sacks.

Any additional garden waste, which is put in any other container, including plastic bags, will not be collected.

If incorrect items are placed in the green bin or the re-usable sacks, a pink sticker will be placed on the container to notify the resident that incorrect items have been put out for collection and the waste will not be collected.


Cardiff Market scheduled to re-open on June 29th

Cardiff Market is currently scheduled to re-open on June 29th following last week's announcement by the Welsh Government that non-essential shops can now re-open.

Ahead of the re-opening, additional safety measures are being put in place by the Council, and by individual stallholders, to ensure everyone using the market can do so safely.


Telecare Cardiff's move to agile working enables the team to help answer out of hours calls

Telecare Cardiff have adapted their working habits to ensure customers receive the best possible service, with some staff now agile working and supporting the wider team as a whole helping with calls and emails.

Our Customer Care team having reduced their opening hours to 9am - 4.30pm, Monday to Friday, have been busy answering calls, emails and ensuring urgent connections for the service are processed. During May, the customer care team dealt with 1375 calls, processed 1022 emails and 55 new customers signing up to the service.

Our Telecare Operators have been busy responding to customers requiring assistance, with over 8,569 calls dealt with during May alone. The Out of Hours team working from home also dealt with 1,192 calls.

Having support from staff agile working has meant that team members at home can help answer out of hours calls from not just Cardiff Council but other local authorities and housing associations, this takes the pressure off those still in the office.

To find out more about Telecare visit: